Global Chatbots Market Bwc19303
Global Chatbots Market, By Type (Services and Solutions), By Deployment (Cloud and On-Premise), By End-user Vertical (Healthcare, BFSI, IT and Telecommunication, Retail), By Region (Europe, North America, Asia- Pacific, Middle East, LATAM, and Africa) Trend Analysis, Market Competition Scenario and Outlook 2015-2024
- Published Date: October 2019
- Report ID: BWC19303
- Available Format: PDF
- Page: 120
Report Overview
Global Chatbot Market Trend and Overview
Global Chatbot Market
size was estimated to be USD 369.79 million in the year 2017, and it is expected to reach USD 2,166.28
million in the year 2024 at a Compound Annual Growth Rate of 24.73% during the
projected period 2020-26. The rising demand for 24*7 assistance by customers,
and technology advancements combined with lower operational costs drive the
market for the chatbot. Besides, the growing use of chatbot among different
industries, more emphasis on customer engagement and self-learning chatbots for
human-like conversations propel the market further.
Global Chatbots Market:
Overview
A
chatbot is artificial intelligence (AI) controlled application, which chats
with an individual to address an issue or a specific question. Chatbots are
otherwise called conversational operators. Chatbots go through their query,
interpret words and provide pre-set answers. It reduces the operational time
and upgrades effectiveness, supporting market development. Chatbots are widely
used in customer service space, assuming customer supporting roles.
There
are two sorts of chatbots in particular that give a predefined reaction from a
database. In contrast, smart machines chatbots get their capacities from
artificial intelligence and change their response according to past client
interactions. The pop-ups on messaging service have the chatbots that help the
clients in various applications, for example, booking a room in the lodging, a
ride or flight tickets, and so forth.
Chatbots
are finding their ways as an intelligent customer service tools for improving
productivity and client experience. Chatbots are utilized in various
applications, for example, planning gatherings, requesting online nourishment,
giving client service, and offering climate conditions and forecast,
accordingly prompting the development of the chatbots market.
Rising
adoption and investments of AI across different businesses in government and
private associations are expected to fuel the growth of chatbots market during
the projected period. The necessity of high performing chatbots and penetration
of internet & online services propel the development of the chatbots
market.
Global Chatbots Market:
Segmentation
The Global Chatbot Market is segmented based on its Deployment, Type and End-user Vertical besides Regions. Based on its type, the market is segmented into Services and Solutions. Based on its deployment, the market is segmented into Cloud and On-Premise. Based on its End-user Vertical, the market is divided into Healthcare, BFSI, IT and Telecommunication, and Retail. Geographically, the Global Chatbots Market is divided into global regions like Europe, North America, Asia- Pacific, Middle East, LATAM, and Africa.
Global Chatbots Market: Regional Insight
The
Asia Pacific region holds a significant share in the Global Chatbots Market
during the forecast period. In the Asia-Pacific region, there are various new
businesses putting resources into the chatbots and AI innovation. Besides,
small and medium-sized enterprises are quickly adopting the use of chatbots
that offer consistent execution, take care of an enormous number of purchasers,
and upgrade the client commitment procedures.
The
different industry players have concerns related to information security,
expanding operational cost, the extraordinary challenge offered by other
players, and numerous others. So, they search for ways that can reduce cost,
improve execution and prompts consumer loyalty. Chatbots are the ultimate idea
in the business world these days. It is an innovation and specific robot that
intuitively talks with people through textual or auditory mode using artificial
intelligence and the internet.
Global Chatbots Market:
Competitive Insights
The
major players operating in the global chatbots market include Codebaby,
Speaktoit Inc., Next IT Corporation, 24/7 Customer Inc., CX Company, Creative
Virtual Pvt. Ltd., eGain Corporation, IBM Watson, Artificial Solutions, and
Nuance Communications IncNuance Communications Inc., Creative Virtual Pvt.
Ltd., Google, CX Company, Astute Solutions, Imperson Ltd., and 24/7 Customer
Inc, Next IT Corporation, Pandorabots, Inc., Microsoft Corporation, IBM Watson,
eGain Corporation, among others.
Scope of the Report
Attribute |
Details |
Years
Considered |
Historical data – 2014-2016 Base Year – 2017 Forecast –
2018 – 2024 |
Facts Covered |
Revenue in USD Million |
Market Coverage |
U.S, Canada, Germany, UK,
France, Italy, Spain, Brazil, Mexico, Japan, South Korea, China, India, South
Korea UAE, South Africa, Saudi Arabia. |
Product/Service Segmentation |
By Type, By Deployment, By End-user and By Region |
Key Players |
Codebaby, Speaktoit Inc., Next IT Corporation,
24/7 Customer Inc., CX Company, Creative Virtual Pvt. Ltd., eGain
Corporation, IBM Watson, Artificial Solutions, and Nuance Communications
IncNuance Communications Inc., Creative Virtual Pvt. Ltd., Google, CX
Company, Astute Solutions, Imperson Ltd., and 24/7 Customer Inc, Next IT
Corporation, Pandorabots, Inc., Microsoft Corporation, IBM Watson, eGain
Corporation and others |
By Deployment
Ø Cloud
Ø On-Premise
By Type
Ø Service
Ø Solution
By End-user
Ø Healthcare
Ø BFSI
Ø IT and Telecommunication
Ø Retail
The objective of the Study:
Ø To analyze and estimate the Global Chatbot Market size, in terms of value.
Ø To examine the market segmentation carefully and estimate the
market size, in terms of value, based on the region by segmenting the Global Chatbot Market into five regions,
namely, North America, Europe, Asia Pacific, Rest of the World and their
leading countries.
Ø To outline, categorize and project the Global Chatbot Market based on Type, Application, end-user and Region.
Ø To examine competitive developments in applications, types and End-user,
within the Global Chatbot Market.
Ø To highlight market dynamics such as drivers, restraints,
opportunities, and challenges and their impact.
Ø To provide a detailed competitive landscape, including major
players, their strategic profiles, and market shares.
Business Questions Answered by the Report
Ø How will the market drivers, restraints, and opportunities
affect the market dynamics?
Ø What will be the market size in terms of value and volume and
market statistics with a detailed classification?
Ø Which segment dominates the market or region, and which one will
be the fastest-growing, and why?
Ø Who are the key players in the market, and what is their share?
Ø What is the strategy adopted by key players, and how does it
affect the existing and new players?
Customization Scope for the Client
Client satisfaction is our first and last priority, and that is
why BlueWeave Consulting offers customization as per client’s specific needs.
The following customization options are available for the report:
Ø Additional Company Information
Ø Detail Analysis of five additional companies
Ø Additional country analysis
Ø Detailed segment analysis
1. Research Framework
1.1. Research
Objective
1.2. Product
Overview
1.3. Market
Segmentation
2. Research Methodology
2.1. Qualitative
Research
2.1.1.
Primary & Secondary Sources
2.2. Quantitative
Research
2.2.1.
Primary & Secondary Sources
2.3. Breakdown
of Primary Research Respondents, By Region
2.3.1.
Secondary Research
2.3.2.
Primary Research
2.4. Breakdown
of Primary Research Respondents
2.5. Market
Size Estimation
2.6. Assumption
for the Study
2.7. Market
Breakdown & Data Triangulation
3. Executive Summary
4. Global Chatbots Market Industry Insights
4.1. Industry
Value Chain Analysis
4.1.1.
Vendor Matrix
4.2. DROC
Analysis
4.2.1.
Growth Drivers
4.2.2.
Restraints
4.2.3.
Opportunities
4.2.4.
Challenges
4.3. Technological
Landscape
4.4. Regulatory
Framework
4.5. Company
market share analysis,2018
4.6. Porter’s
Five forces analysis
4.6.1.
Bargaining Power of Suppliers
4.6.2.
Bargaining Power of Buyers
4.6.3.
Threat of New Entrants
4.6.4.
Threat of Substitutes
4.6.5.
Intensity of Rivalry
4.7. PESTEL
Analysis
5. Global Chatbots Market Overview
5.1. Market
Size & Forecast 2015-2025
5.1.1.
By Value (USD)
5.2. Market
Share & Forecast
5.2.1.
By Deployment
5.2.1.1.
Cloud
5.2.1.2.
On-Premise
5.2.2.
By Type
5.2.2.1.
Service
5.2.2.2.
Solution
5.2.3.
By End-user
5.2.3.1.
Healthcare
5.2.3.2.
BFSI
5.2.3.3.
IT and Telecommunication
5.2.3.4.
Retail
5.2.3.5.
Others
5.2.4.
By Region
5.2.4.1.
North America
5.2.4.2.
Europe
5.2.4.3.
Asia Pacific
5.2.4.4.
Latin America
5.2.4.5.
Middle East & Africa
6. North America Chatbots Market
6.1. Key
Regional Trends
6.2. Market
estimates & forecast
6.2.1.
By Deployment
6.2.2.
By Type
6.2.3.
By End user
6.2.4.
By Country
6.2.4.1.
U.S
6.2.4.2.
Canada
7. Europe Chatbots Market
7.1. Key
Regional Trends
7.2. Market
estimates & forecast
7.2.1.
By Deployment
7.2.2.
By Type
7.2.3.
By End user
7.2.4.
By Country
7.2.4.1.
Germany
7.2.4.2.
U.K
7.2.4.3.
France
7.2.4.4.
Italy
7.2.4.5.
Rest of Europe
8. Asia Pacific Chatbots Market
8.1. Key
Regional Trends
8.2. Market
estimates & forecast
8.2.1.
By Deployment
8.2.2.
By Type
8.2.3.
By End user
8.2.4.
By Country
8.2.4.1.
China
8.2.4.2.
India
8.2.4.3.
Japan
8.2.4.4.
Rest of APAC
9. Latin America Chatbots Market
9.1. Key
Regional Trends
9.2. Market
estimates & forecast
9.2.1.
By Deployment
9.2.2.
By Type
9.2.3.
By End user
9.2.4.
By Country
9.2.4.1.
Brazil
9.2.4.2.
Argentina
9.2.4.3.
Rest of Latin America
10.Middle East & Africa Chatbots Market
10.1.
Key Regional Trends
10.2.
Market estimates & forecast
10.2.1.
By Deployment
10.2.2.
By Type
10.2.3.
By End user
10.2.4.
By Country
10.2.4.1.
Saudi Arabia
10.2.4.2.
UAE
10.2.4.3.
South Africa
10.2.4.4.
Rest of MEA
11.Company Profile (Company Overview,
Financial Matrix, Key Product landscape, Key Personnel, Key Competitors,
Contact Address, and Strategic Outlook)*
11.1.
Codebaby
11.2.
Speaktoit Inc.
11.3.
Next IT Corporation
11.4.
24/7 Customer Inc.
11.5.
CX Company
11.6.
Creative Virtual Pvt. Ltd.
11.7.
eGain Corporation
11.8.
IBM Watson
11.9.
Artificial Solutions
11.10.
Nuance Communications Inc.
11.11.
Creative Virtual Pvt. Ltd
11.12.
Google
11.13.
Astute Solutions
11.14.
Imperson Ltd.
11.15.
Pandorabots Inc.
11.16. Microsoft Corporation Other Prominent Players
Strategic
Recommendation
*Financial
Details Not Be Captured in Case of Unlisted/Private Companies
**The
segmentation and the companies are subjected to modifications based on in-depth
secondary for the final deliverable
Market Segmentation
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